Payment and Return Policy

Payment Procedures

When you have completed all the below shopping procedures include:
1. Select Product
2. Recipient Information
3. Confirmation
4. Payment
Press “Confirm and continue checkout”, enter the final payment procedure via Stripe Payment Gateway Service.

Stripe Payment Gateway Service

Attention: Shigeru HK eShop (hereinafter ‘eShop’, ‘us’, ‘we’ or ‘our’) only accepts Visa, Mastercard and UnionPay.
1. Enter Card Number
2. Select the Expiry Date (mm/yyyy) of the credit card
3. Enter “CVV” Number
4. Press “Proceed”
5. Double check with all the input information, if correct, press “OK”
6. Show “Thank you for your order”
7. You may print the transaction detail page for record
8. Stripe Payment Gateway alerts eShop automatically about the completion of payment procedures. eShop will then send an email of transaction confirmation including the order number to you. Please sign on the delivery order of our appointed logistic company for acknowledgement of receipt of the product.

Safety Shopping Promises

Security on Personal Information
eShop understands your concern about security issues for online shopping. eShop is committed to providing you with information protection.

eShop has successfully obtained an e-Cert (Server) from Hongkong Post. With an encrypted Secure Sockets Layer (SSL), it helps to keep confidential for all transmitted information. You are always welcome to verify the authenticity of eShop.

Security on Credit Card Information
To provide a secure online shopping platform, eShop has authorized Stripe Payment Gateway, which specializes in providing integrated payment transaction-processing service, to be our service provider. In delivering professional and trustworthy payment technology, all transactions are real-time verification to provide more efficient and convenient services.

The service provided by Stripe Payment Gateway uses the latest 128-bit SSL and supports ‘Verified by Visa’, ‘Mastercard’, ‘ American Express’ and ‘Union Pay (UPOP)’.

All the payment process is completed by Stripe Payment Gateway Service

And therefore, eShop and Jibpool International Limited is NOT informed of any credit card information.

Please keep your verified password in a safety condition to avoid any unauthorized transaction. For more detailed information about Stripe Payment Gateway Service, please visit https://stripe.com/zh-cn-hk.

Verified by Visa
This is the latest online shopping security services provided by Visa International Service Association. Free and simple registration is now available to add protection against unauthorized usage for specific Visa cardholders when they shop at online merchants.

For more information, please contact credit card issued bank or visit https://www.visa.com.hk/en_HK/pay-with-visa/security/secure-online-shopping.html for more ‘Verified by Visa’ information.

Should you have any queries about transaction process at eShop, please don’t hesitate to e-mail us at [email protected] or Contact Us.

Mastercard Service
This is the latest online shopping security services provided by Mastercard International Incorporated. Free and simple registration is now available to add protection against unauthorized usage for specific Mastercard cardholders when they shop at online merchants.

For more information, please contact credit card issued bank or visit https://www.mastercard.com.hk/en-hk/merchants/safety-security/securecode.html for more ‘Mastercard SecureCode’ Service information.

Should you have any queries about transaction process at eShop, please don’t hesitate to e-mail us at [email protected] or Contact Us.

American Express (AE)

This is the latest online shopping security services provided by American Express International. Free and simple registration is now available to add protection against unauthorized usage for specific American Express cardholders when they shop at online merchants.

For more information, please contact card issued bank or visit https://www.americanexpress.com/en-hk/support/frequently-asked-questions/?inav=hk_footer_faq for more ‘Online Payment (AE)’ information.

Should you have any queries about transaction process at eShop, please don’t hesitate to e-mail us at [email protected] or Contact Us.

Online Payment (UPOP)
This is the latest online shopping security services provided by UnionPay International. Free and simple registration is now available to add protection against unauthorized usage for specific UnionPay cardholders when they shop at online merchants.

For more information, please contact card issued bank or visit http://www.unionpayintl.com/en/servicesProducts/products/innovativeProducts/onlinePayment/ for more ‘Online Payment (UPOP)’ information.

Should you have any queries about transaction process at eShop, please don’t hesitate to e-mail us at [email protected] or Contact Us.

In case of dispute, Jibpool International Limited reserves the right for final decision.

In case there is any inconsistency or conflict between the English and Chinese version of this payment information, the English version shall prevail.

Return and Exchange Policy

For products purchased online, please contact Shigeru’s customer service email at [email protected] or 2512 8806 (Mon – Fri 9am – 1230pm, 2pm – 530pm) within 7 days if any problems.

Return and exchange policy is not allowed for cases caused by:

any damage or loss caused by man-made, misuse, abuse, neglect, excessive erosion or rust, unauthorized repair or modification, wear and tear, accidents, natural disasters, or other event beyond Company’s control,
Any damage or loss is caused by other parties’ service
Products that have been opened, used or damaged by the customer cannot be returned. Please retain and return all packaging, including the original box, certification documents, gifts and all accessories. Please also ensure that all packaging returned is undamaged.

For products purchased from dealer shops, please refer to the shop return policy.

For warranty issues, please refer to the single product’s warranty policy. Please note that if customers choose to have product exchange policy, only one item can be exchanged for each item for which replacement is sought, and there is no refund for any-items.

No return or exchange will be allowed for areas outside Hong Kong.

If customers fail to exchange the requested item within three months of receiving their orders, Jibpool International Limited will reserve the right to cancel the transaction.

Jibpool International Limited